Returns & Exchanges

First, we would like to thank you for being a customer. We understand that buying clothing and accessories online can sometimes be challenging. Shopping online is not always easy and may cause moments of uncertainty: Is this going to fit me?, Will I like what I purchased?, What if I want to exchange it for something else?

We strive to source/create quality products while maintaining an efficient and reliable delivery process that will leave you feeling good about your decision to shop with us. Sometimes you have the need to return or exchange an item. 

All Returns/Exchanges must be made within 30 days of the original purchase date and items must be in their original, unwashed and unworn condition.

As a new company, we are keeping things simple and leveraging a simple email correspondence to initiate your return. We have provided a step-by-step guide below to explain how to complete a return/exchange. As our company matures, we will continue to assess and enhance our return process.

Step 1 - Locate your Information

  • Locate your Adventum Colorado order number (looks like this: ADV#####)
    • You can find this in either your order confirmation or shipment email.
    • If you signed up and placed your order using your Adventum Colorado online account, you can also find it in the “Order history” section.

Step 2 - Request your Return

  • Send us an email at customercare@adventumcolorado.com.
  • Please include your ORDER # and LAST NAME in the subject line
  • In the body of the email, please include:
    • Item(s) you are returning/exchanging
    • Quantity of each item
    • Reason for the return/exchange

    All Returns/Exchanges must be made within 30 days of the original purchase date and items must be in their original, unwashed and unworn condition. 

      Step 3 - Await a Response

      • Upon receipt of your email, our Customer Care team will review your request and begin processing the return/exchange.
      • Our Customer Care team will respond with confirmation and a pre-paid return shipping label.

      Step 4 - Package your Item(s) and Ship

      • Use the return shipping label provided in Step 3 to send back your item(s).
      • Drop off your USPS package at any local USPS facility.

      Step 5 - Refund Process

      • Upon receipt of your item(s), our Customer Care team will inspect each item.
      • If your product(s) is received and deemed in original condition:
        • Our team will send you an email confirmation noting the acceptance.
        • Our Customer Care team will process a refund back to the original method of payment for this order. If the original payment method is unavailable, the refund will be issued to a store gift card. Please allow up to 10 business days for refunds to appear back in the original account. 
        • A flat rate ($7.00) fee will be deducted from your refund total at the time of processing. 
      • If your return is not accepted, we will work with you via email to figure out the best way to make it right.

      Note: If you are unable to locate your return shipping label, please reach out via email at customercare@adventumcolorado.com and let us know. Our Customer Care team can reprint and resend your return shipping label.

      If you still have questions about this process, you can always email our Customer Care team at customercare@adventumcolorado.com.